Have a look around this website and check out the various reviews we have done for different credit report websites.

The dashboard and user experience was great and loved that part.

But the support when i needed some extra bits was where they fall short.

I had to open a second credit score account with CHECK MY FILE and they was brilliant throughout.

We are not connected to their company in anyway shape or form and created the website to show all the possible credit report companies which are listed on this page – https://yourcreditreport.org.uk/

From your comments and a few others then we have actually positioned Equifax at the bottom of the list.

I got through to customer services today but unfortunately the call centre is based in the Philippines making it extremely difficult to understand the operatives accent and despite requesting they speak slower they continued to talk so fast it was impossible to catch some words. I explained my case and requested a reimbursement on my subscription due to poor product and poor service. This was declined without discussion.

Miss Estephanie Salvador – Resolution Specialist & Robert Sarmiento – Call Centre Manager were unwilling to accept any mistake/fault and advised the charges will apply. I have requested a copy of today’s call but Miss Estephanie Salvador was unaware of my rights to having access to such call recording information so it again looks like this will not happen.

All in all, awful product and worse service. There are many other credit checking providers, my advice is to skip Equifax and choose another