Comments on: Equifax

By: Naomi Goddard

Naomi Goddard — Wed, 05 Dec 2018 07:47:33 +0000

Yes we have found many to like the CHECK MY FILE account. And have done a review here on that brand https://yourcreditreport.org.uk/check-my-file-review/ Have a look around this website and check out the various reviews we have done for different credit report websites.

By: Steve Mason

Steve Mason — Wed, 05 Dec 2018 07:45:48 +0000

I found Equifax to be really good when signing up and got the information i needed because they do have a lot of data.

The dashboard and user experience was great and loved that part.

But the support when i needed some extra bits was where they fall short.

I had to open a second credit score account with CHECK MY FILE and they was brilliant throughout.

By: Naomi Goddard

Naomi Goddard — Wed, 05 Dec 2018 07:39:35 +0000

Great feedback Christian and not good the experience you have had there with Equifax. We are not connected to their company in anyway shape or form and created the website to show all the possible credit report companies which are listed on this page - https://yourcreditreport.org.uk/ From your comments and a few others then we have actually positioned Equifax at the bottom of the list.

By: Christian Gawn

Christian Gawn — Mon, 01 Oct 2018 12:18:45 +0000

Every time I tried to access my Equifax account the website wouldn’t recognise my password therefore I had to renew my password each time to try and gain access. I tried calling customer services to report the issue and was on hold for 20 minutes so just gave up. Then tried to call customer service to cancel my account and again on hold for such a longtime I simply gave up.

I got through to customer services today but unfortunately the call centre is based in the Philippines making it extremely difficult to understand the operatives accent and despite requesting they speak slower they continued to talk so fast it was impossible to catch some words. I explained my case and requested a reimbursement on my subscription due to poor product and poor service. This was declined without discussion.

Miss Estephanie Salvador – Resolution Specialist & Robert Sarmiento – Call Centre Manager were unwilling to accept any mistake/fault and advised the charges will apply. I have requested a copy of today’s call but Miss Estephanie Salvador was unaware of my rights to having access to such call recording information so it again looks like this will not happen.

All in all, awful product and worse service. There are many other credit checking providers, my advice is to skip Equifax and choose another